Information

• Industry:

  Banking & Financial Services

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Deliver Delightful Customer Experiences Throughout the Journey The rapid pace of digital transformation, coupled with evolving consumer expectations, has disrupted traditional banking models. To remain competitive, banks and financial institutions must modernize their core platforms, leverage analytics, and adopt cutting-edge technologies like automation and artificial intelligence to provide seamless digital services. At CxTeleservices, we enable banks and financial service providers to navigate this transformation with our comprehensive BPM solutions. By taking a technology-agnostic approach, we empower financial institutions to adapt, innovate, and thrive in the ever-changing landscape. Our Approach Our advanced contact center technologies deliver an omnichannel experience, seamlessly integrating with your CRM and other banking systems. Whether accessed via phones, desktops, or smartphones, our solutions ensure customer engagement is effortless and consistent. Features like click-to-call, click-to-chat, and co-browse tools make financial services more accessible and convenient.

Sector Offerings Transforming banking operations and delivering measurable results with our wide range of solutions: 1. Customer Service We manage over 2 million customer interactions annually for some of the most respected BFSI brands in India. Our services focus on delivering exceptional customer experiences while ensuring operational efficiency. 2. Outbound & Sales Boost customer acquisition and drive revenue growth with our tailored outbound and sales solutions: Digital Marketing and Promotional Campaigns Lead Generation and Campaign Analytics Social Media Promotions Sales, Cross-Sell, and Upsell Strategies Balance Transfers and Customer Profile Validation Document Fulfillment, Scanning, and Data Capture 3. Back Office & Middle Office Streamline operations with comprehensive support across various channels: Mobile and Net Banking Support Tele-Assistance, Email, and Call Support Account Maintenance and Application Indexing Data Analytics and Bill Management 4. Collections & Recovery Revolutionize the debt collection process with a strategic and customer-centric approach: Enhance customer experience while ensuring compliance Optimize recovery operations with data-driven insights Drive profitability without compromising on brand reputation