Deliver Delightful Customer Experiences Throughout the Journey The Indian insurance sector is the 15th largest globally, with gross premiums exceeding USD 135 billion as of 2023-24. The industry continues to grow, fueled by rising awareness, an expanding range of distribution channels, and the introduction of innovative products. As market dynamics evolve and customer expectations increase, insurers are increasingly focused on customizations and digitization. To stay competitive, they must modernize legacy operations, leverage data analytics, and adopt customer intelligence to drive profitability. At CxTeleservices, we bring a deep understanding of the insurance sector and serve as a strategic partner to help transform critical processes, manage regulatory requirements, and optimize operational costs. We design innovative solutions and provide next-level services to enable the industry to capitalize on emerging opportunities while leveraging advanced analytics for valuable insights.

CxTeleservices Advantage We understand the complexities of the insurance industry and are committed to your success. Here's what sets us apart: Unrivaled Knowledge of the Insurance Industry Our team of experts brings unmatched knowledge of mission-critical processes, helping insurers thrive in a rapidly changing, customer-centric market. Actionable Insights We integrate advanced analytics into insurance processes, enabling organizations to identify trends and seize opportunities for operational efficiency and profitable growth. Digital Integration and Innovative Customer Care Strategies We collaborate with insurance providers to enhance their service journey via digital integration and customer care innovation. Our customer-focused programs minimize effort and improve policyholder satisfaction, creating seamless and personalized interactions. Sector Offerings We deliver transformative solutions and optimize results across the insurance sector. Here’s how we do it:

Life Insurance Sales/Customer Acquisition: Sales Lead Ratio, Cost/Acquisition Enquiry to Sales: Lead Generation, New Policy Enquiry Handling, Cross-sell/Up-sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT Back Office: DMS, Physical Verification, KYC Verification, Proposal Processing, Onboarding Order to Cash: Document Pick-up, Welcome Calling, Customer Onboarding Support, Online & E-commerce Support Customer Lifecycle Management (CLM): Field Force Automation, Query Resolution, Customer Helpdesk, Cheque Pick-Up, Payment Solutions RPO (Recruitment Process Outsourcing): Employee Onboarding, Helpdesk, Reminder & Follow-Up Calls, Field Pick-up & Collections General Insurance Sales/Customer Acquisition: Sales Lead Ratio, Cost/Acquisition Enquiry to Sales: Lead Generation, New Policy Enquiry Handling, Cross-Sell/Up-Sell, Tele Verification, Persistency Calling, Order/Sales, Delivery TAT Back Office: DMS, Physical Verification, KYC Verification, Proposal Processing, Onboarding Order to Cash: Document Pick-up, Welcome Calling, Customer Onboarding Support, Online & E-commerce Support Renewals: Premium Reminder Calling, Lapsed & Paid-up Policy Renewals, ECS/SI Conversion, Physical Skip Tracing Customer Lifecycle Management (CLM): Field Force Automation, Query Resolution, Customer Helpdesk, Cheque Pick-up, Payment Solutions

Policy Renewal Follow-up: We offer multi-level renewal management services that help clients achieve significant ROI through proactive renewal activities. Insurance Assistance for Auto-Insurance: As the auto-insurance industry faces increasing regulatory challenges, outsourcing these tasks to trusted service providers like CxTeleservices helps reduce operational costs and improve efficiency. Vehicle Self-Inspection Support: Our self-inspection services empower insurers to make more informed decisions, improving customer retention and driving revenue growth. 64VB Follow-Up: Our 64VB follow-up services provide essential support for insurance companies, significantly reducing operational costs. Customer Acquisition: To build a competitive edge, we help auto-insurance companies attract new customers through our end-to-end Third-Party Administrator customer acquisition services.